bahjee's Privacy Policy
Your personal information is very important to us. bahjee protects your privacy through SSL encryption and strict data protection policies.
Introduction and Scope
bahjee ("we", "our", "platform") is a trusted online gaming service provider in Bangladesh. We are fully aware that protecting our users' personal information is one of our primary responsibilities. This Privacy Policy ("Policy") describes what types of information we collect, how we use it, who we share it with, and how we maintain the security of your information.
By using the bahjee.lat website or creating an account, you will be considered to have given your consent to this privacy policy. If you do not agree with any terms of this policy, please refrain from using our platform and contact us.
This policy is connected to and complements our Terms and Conditions and Responsible Gaming policy.
Information We Collect
bahjee collects various types of information. The different categories of information are described in detail below.
1.1 Identity and Registration Information
When creating or verifying your account, you provide the following information:
- Full name and date of birth
- Email address
- Password (stored in encrypted form)
- Copy of a government-issued document for identity verification (if required)
- Current address
1.2 Financial Transaction Information
During deposit and withdrawal processes, we collect:
- Payment method details (bKash, Nagad, Rocket, Upay)
- Mobile banking number (partial, masked)
- Transaction history and amounts
- Withdrawal request details
1.3 Gaming Activity Information
Information related to your use of the platform:
- Gaming history and preferences
- Bet amounts and outcomes
- Bonus usage records
- Session duration and activity logs
- VIP level progress information
1.4 Technical and Device Information
Automatically collected technical information:
- IP address and device type
- Browser version and operating system
- Cookies and session data
- Time and date of site access
- Referrer URL (where you came from before visiting the site)
Purpose of Using Information
2.1 Service Delivery and Operation
Your information is primarily used to properly operate the core services of the bahjee platform. This includes creating and maintaining your account, processing deposits and withdrawals, carrying out gaming activities, distributing bonuses and rewards, and providing customer support.
2.2 Identity Verification and Fraud Prevention
To ensure secure transactions and keep the platform free from any form of fraud, we follow a KYC (Know Your Customer) process. Using the information you provide, we verify that each account belongs to a real person who is at least 21 years of age.
2.3 Communication and Customer Service
Using your email address, we send transaction notifications, account security alerts, bonus and promotional information, and customer service responses. You can opt out of promotional emails at any time.
2.4 Ensuring Responsible Gaming
By analyzing your gaming activity data, we can identify any risky behavior and provide support when needed. This is an important part of our Responsible Gaming policy.
2.5 Meeting Legal Obligations
Your information may be used to comply with applicable laws and regulations and to respond to requests from regulatory authorities. In such situations, we always provide only the minimum necessary information.
Sharing Information with Third Parties
3.1 Payment Processors
To complete deposits and withdrawals, we work with approved payment service providers such as bKash, Nagad, Rocket, and Upay. Only the limited information necessary to complete a transaction is shared with these organizations. Each payment provider follows their own privacy policy.
3.2 Game Providers
Our partner game providers, including Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI, may receive some minimal technical information to ensure a secure gaming environment. They all comply with international security standards.
3.3 Technology and Infrastructure Services
We use trusted technology partners for server hosting, data backup, cybersecurity, and analytics services. These partners operate under strict confidentiality agreements and may not use your information for their own purposes.
3.4 Legal Requirements
In the case of a court order, a lawful request from a government agency, or obligations under applicable law, we will be required to provide the relevant authorities with the necessary information. In such cases, we always make decisions after seeking legal counsel.
Cookies and Tracking Technologies
4.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. Without them, your login session will not be maintained and many core features will not work properly. These types of cookies cannot be disabled.
4.2 Functionality Cookies
These cookies remember your preferences — such as language settings, game preferences, and so on — so that your experience is better each time you log in. Disabling them may cause some features to not work properly.
4.3 Analytics Cookies
We use analytics cookies to monitor site usage and improve service quality. This information is processed in aggregate and is not used to identify you personally.
4.4 Cookie Controls
Most cookies can be controlled or deleted by changing your browser settings. Please note that disabling cookies may limit some functionality of the platform.
Data Security Measures
5.1 Encryption and Technical Security
All data transmitted and stored on the bahjee platform is protected by industry-standard SSL/TLS encryption. Our servers and databases are protected by modern cybersecurity technology and regular security audits are conducted. Passwords are stored using strong hashing algorithms and are never stored in plain text.
5.2 Access Controls
Only authorized personnel can access your information, and they work under confidentiality agreements. Access to data is granted on a "need-to-know" basis — meaning only the staff member who needs it for their work can access the relevant information.
5.3 Response to Data Breaches
If a data security breach ever occurs and it poses a risk to your personal information, we will notify you as quickly as possible. The notification will include details of the nature of the breach, the type of information affected, and the steps we have taken in response.
Data Retention and Deletion
6.1 Data Retention Period
We retain your information only for as long as necessary to fulfill the purpose for which it was collected or to meet legal obligations. Even after an account is closed, financial transaction records may be retained for a set period as required by regulatory requirements.
6.2 Information After Account Closure
If you request to close your bahjee account, we will securely delete or anonymize your personal information in compliance with applicable legal and regulatory obligations. Financial transaction records may in some cases need to be retained for a longer period for legal reasons.
Your Rights and Controls
bahjee believes you should have full control over your own information. Your key rights are outlined below.
Access
You can request a copy of the information we hold about you at any time.
Correction
You can request correction of any inaccuracies in your personal information.
Deletion
In certain circumstances, you can request that your information be deleted.
Objection to Processing
You have the right to object to the use of your information for marketing purposes.
Portability
You can request your information in a portable format.
Restriction
In some circumstances, you can request that the processing of your information be restricted.
Protection of Minors
The bahjee platform is intended exclusively for persons aged 21 and over. We do not knowingly collect information from anyone under the age of 21. An age verification process is carried out at registration. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.
If a guardian suspects their child is using the platform, please contact us immediately.
Policy Changes and Updates
8.1 Notice of Changes
This privacy policy may change over time. When we make significant changes, we will publish a notice on the website and update the "Last updated" date at the top of the document. For major changes, we will notify you directly by email.
8.2 Continued Use After Changes
Continued use of the platform after a revised privacy policy is published will be considered your acceptance of the revised policy. If you do not agree with the changes, you have the right to request that your account be closed.
Privacy Contact
Your Privacy Is Our Priority
If you have any questions about this privacy policy, want to request access to or deletion of your information, or have any concerns, please contact us. Our data protection team is always ready to assist you.
24/7 live chat support available in Bengali
We typically respond to your email on business days.