bahjee Terms and Conditions

1 General Provisions

bahjee ("Platform", "we", "us") is an online gaming platform that provides live casino, slots, cricket betting, and other entertainment gaming services for users in Bangladesh.

These terms and conditions ("Terms") form a legal agreement between bahjee and its users. These Terms apply to all services, features, and activities on the platform.

1.1 Description of Services

bahjee provides the following services:

• Live casino games — through Evolution Gaming, Ezugi, and other providers
• Slots and virtual games — games from multiple providers including PG Soft, Pragmatic Play, JILI, and Spribe
• Cricket and sports betting — BPL, IPL, T20, and international cricket matches
• Virtual sports and other entertainment activities

1.2 Acceptance of Terms

By completing registration on this platform, playing any game, or using any service, you explicitly declare that you have read, understood, and fully accepted these terms and conditions.

2 Account Registration and Management

To use services on bahjee, users must create a personal account.

2.1 Registration Process

• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be true, complete, and up to date.
• Providing incorrect or false information may result in the immediate closure of the account and forfeiture of any pending balances.
• You must provide a valid mobile number and email address at the time of registration.

2.2 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. You are directly responsible for all activities carried out from your account. If you notice any suspicious activity, notify our support team immediately.

2.3 Identity Verification (KYC)

bahjee may request relevant documents (national ID card, passport, or other valid identification) to verify a user's identity at any time. Failure to cooperate with verification may result in the temporary or permanent closure of the account.

3 Age Limit and Eligibility Requirements

bahjee services are subject to limited eligibility requirements. No one may use this platform unless the following conditions are met:

• Age Limit: This platform is open only to those aged 21 and above. "For ages 21+" — please confirm that you meet this age requirement.
• Legal Capacity: You must be legally capable of entering into a contract.
• Self-Exclusion: If you have previously voluntarily excluded yourself from online gaming, you may not use this platform.
• Single Account: Each person may hold only one active account.

bahjee may request proof of age at the time of registration or at any stage. If age-related information is found to be false, the account will be closed immediately and applicable legal action may be taken.

4 Deposit and Withdrawal Policy

4.1 Deposit Terms

The following rules apply when depositing funds on bahjee:

• Minimum deposit amount: ৳300 (the same for all methods).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• You must use a payment method registered in your name when making a deposit — third-party payments are not accepted.
• Successfully verified deposits are generally credited to the account instantly.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawal time: processed within 1 hour.
• Withdrawals will only be sent via the method used at the time of deposit and to the same account.
• Withdrawals may be delayed if identity verification has not been completed.
• If there is an active bonus in the account, wagering requirements must be met before withdrawal.

4.3 Transaction Responsibility

Full responsibility for all financial transactions rests entirely with the user. bahjee will not be liable for losses caused by incorrect information provided by the user. If you experience any issues with a transaction, contact us via 24/7 live chat or at [email protected].

5 Bonus and Promotion Policy

5.1 Welcome Bonus

New users have the opportunity to receive a 150% bonus on their first deposit, up to ৳20,000. For example:

• Deposit ৳1,000 → ৳1,500 bonus → total balance ৳2,500
• Deposit ৳28,000 → ৳20,000 bonus → total balance ৳48,000

5.2 Wagering Requirements

Before withdrawing bonus funds, a 25x wagering requirement must be met. That means bets totalling 25 times the bonus amount must be placed. The wagering requirement must be met within the specified time limit.

5.3 General Promotion Rules

• Each promotion or offer may have its own specific terms, which will be communicated at the time of the offer.
• bahjee reserves the right to change, suspend, or cancel any bonus offer at any time.
• If a user abuses the bonus system, their account may be closed and the bonus forfeited.
• Claiming bonuses through multiple accounts is strictly prohibited.

5.4 VIP Program

bahjee's VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. VIP benefits:

• Bronze: weekly cashback up to 0.2%
• Silver: weekly cashback up to 0.5%
• Gold: weekly cashback up to 0.7%
• Platinum: weekly cashback up to 1.0%
• Diamond: weekly cashback up to 1.2%

Higher tiers can be reached naturally through active gaming. bahjee reserves the right to change VIP tiers and benefits.

6 Betting and Gaming Rules

The following rules apply to the use of all gaming services on bahjee:

6.1 General Gaming Rules

• Once a bet is placed and confirmed, it cannot be changed or cancelled.
• The platform's system shall be considered final in determining game outcomes.
• If a game or bet is cancelled due to a technical error, bahjee will resolve it through a reasonable process.
• Exploiting vulnerabilities or bugs in the game software is strictly prohibited.

6.2 Sports Betting

• Betting is available on cricket BPL, IPL, T20 World Cup, and other international matches.
• If a match is cancelled or abandoned, the stake for the relevant bet will be refunded.
• Odds are subject to change and bahjee reserves the right to change odds at any time.

6.3 Fair Play Policy

bahjee is committed to ensuring fair play. All game providers (PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, and others) use independent and verifiable Random Number Generator (RNG) technology. If evidence of any manipulation of results is found, we will take immediate action.

7 Prohibited Activities

The following activities are strictly prohibited on bahjee and may result in immediate account closure and legal action:

• Creating or operating multiple accounts.
• Using false or forged identity documents.
• Placing bets using bots, automated software, or artificial intelligence.
• Collusion — meaning multiple users working together to gain an unfair advantage in a game.
• Using the platform for money laundering or illegal financial transactions.
• Hacking or attempting unauthorised access to the platform's systems.
• Abusing bonus terms or engaging in bonus arbitrage.
• Fraudulent conduct towards other users.
• Using or distributing the platform's intellectual property without permission.

8 Account Suspension and Closure

8.1 bahjee's Rights

bahjee reserves the right to temporarily or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these terms and conditions.
• If evidence of fraudulent activity is found.
• Failure to cooperate with identity verification.
• Failure to submit required documents despite being asked to do so.
• In accordance with instructions from legal or regulatory authorities.

8.2 User Rights

A user may request the closure of their own account at any time. All valid balances must be withdrawn before the account is closed. If any valid balance remains at the time of account closure, it will be returned in accordance with the policy.

9 Privacy & Data Protection

bahjee places the highest importance on the privacy of users' personal information. Full details on data collection, use, and protection can be found in our Privacy Policy.

9.1 Data Protection Measures

• All data is secured through SSL (Secure Socket Layer) encryption.
• Payment-related information is stored under the highest security protocols.
• Users' personal information is never sold to third parties.

9.2 Cookies

bahjee uses cookies to improve the platform experience and personalise services. By continuing to use the platform, you are considered to have agreed to the cookies policy.

10 Limitation of Liability

bahjee accepts no liability in the following circumstances:

• If a game or transaction is affected due to loss of internet connection.
• If a transaction is delayed or fails due to a system issue with a third-party payment provider.
• If loss occurs due to the user's own negligence or error.
• If the service is unavailable due to force majeure events such as natural disasters, cyberattacks, or government directives.
• In the case of psychological or financial harm arising from gaming.

bahjee's total liability shall never exceed the total amount deposited into the relevant user's account over the last 12 months.

11 Responsible Gaming

bahjee gives the highest priority to responsible gaming. We believe that gaming should be for entertainment and should never become an addiction.

11.1 Self-Control Tools

• Option to set deposit limits
• Option to request a gaming break or self-exclusion
• Option to review account activity history

11.2 Warning Signs

The following signs may indicate a gaming addiction:

• Continuously placing larger bets to recover losses
• Being unable to control gaming
• Family or professional life being harmed due to gaming
• Lying about gaming

If you notice these signs, contact our support team immediately or visit the Responsible Gaming page.

12 Dispute Resolution

If a dispute arises between bahjee and a user, the following process must be followed:

12.1 First Step

Report any complaint first through our 24/7 live chat support or by emailing [email protected]. We will try to provide a resolution as quickly as possible.

12.2 Dispute Resolution Policy

• All disputes will be reviewed fairly and impartially.
• In the case of disputes over game outcomes, server logs will be considered as final evidence.
• A response will be provided within 30 days of submitting a complaint.
• If you are dissatisfied with our decision, you have the right to appeal to the relevant regulatory authority.

13 Amendments & Termination

13.1 Amendment of Terms

bahjee reserves the right to change or update these terms and conditions at any time. For significant changes, we will post a notice on the platform. Continued use of the platform after any changes will be considered as your agreement to the new terms.

13.2 Termination of Service

bahjee reserves the right to discontinue any service in full or in part. In the event of a service termination, users will be given reasonable advance notice and arrangements will be made to return any valid balance.

13.3 Contact

If you have any questions or comments about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

These terms and conditions have been drawn up in Bengali and the Bengali language version shall be considered the effective and binding version.